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To fill retail stores with foot traffic, remember customer experience when hiring

When Hiring in Retail, Remember Your Customers

For retailers, the fight for foot traffic and customer dollars is a game of hardball. Industry leaders understand the importance of cultivating a strategic Customer Experience (CX) to gain an edge over alternatives. Although the idea has deep roots (the adage “The customer is always right” was coined over 100 years ago), consistently achieving top-tier CX poses a real challenge. … read more

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Can a Star Wars Story Teach Us about Developing Talent? Learn from the Jedi’s “Employee Turnover” Mistakes

Anakin Skywalker’s career moves: a lesson learned for employers? As a lifelong Star Wars fan, I invite you to consider the story of young Anakin as a helpful step when building strategies for candidate experience and its carryover into employee engagement. I introduced this concept at the Leap HR Retail conference this month in Austin, TX. … read more

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Get smart: As millions of workers quit jobs, employers must lead with innovative hiring solutions

The picture has become a familiar one for US employers: there are more jobs to fill than there are quality workers to fill them. And it’s not just a hunch circulating among hiring managers: the chronic headache is proven by data from the US Department of Labor. We’ve now seen sixteen straight months in which the statistic is flipped compared to the preceding several years. The number of jobs available exceeds the sum of those looking for work. As the second quarter ended, that differential was 1.4 million more in the “help wanted” column than in the job-seeker one. … read more

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Happiness and Homeruns: Why You’re Unlikely to See Grumpy All-Stars

As a Baltimore native, I was born with a love for Cal Ripken Jr., of our hometown team, the Orioles. Undeniably one of baseball’s greatest players, Ripken was a 19-time all star, two-time American League MVP, two-time Gold Glove Award winner … the achievements and accolades go on and on. … read more

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